About Us

We are providing a safe, caring, and supportive environment at Heathfield House where each resident is treated with respect and dignity. Our care is tailored to meet individual needs, because we know that every person is unique and deserves personalised support.

Our team is passionate about making a positive difference in our residents' lives. We support our staff with the right training and guidance so they can deliver the best care every day.

Heathfield House is run by a committed team, including the Registered Provider, the Manager, and senior staff members. They work closely together to maintain our high standards and ensure that our values are always reflected in the care we provide.

  • 24/7 personal and medical care
  • Staff trained in using Personal Protective Equipment (PPE)
  • Freshly cooked meals made daily
  • A choice of cosy and comfortable bedrooms
  • A variety of fun and engaging daily activities
  • A clean and well-maintained home with lovely gardens
  • Daily housekeeping and laundry services
about-us
service

Activities & events

Supporting individuals with learning disabilities and mental health needs

At Heathfield House, we believe in making every day meaningful. Our dedicated team works closely with each resident to understand their preferences, strengths, and needs—enabling us to create personalised activities that promote wellbeing, independence, and enjoyment.

We offer a variety of structured daily activities such as sensory sessions, baking, art and craft therapy, gentle movement exercises, and mindfulness. Alongside these, we plan engaging themed events throughout the year that bring added joy and connection.

Residents enjoy enriching experiences through visits from entertainers, schools, nurseries, therapy animals, and local community groups—providing opportunities for positive social interaction in a safe and supportive environment.

We also organise regular day trips based on residents’ choices. Whether it’s a calming walk in nature, a visit to a café, or exploring a sensory garden, each outing is carefully planned to support individual preferences and emotional wellbeing.

At Heathfield House, we are committed to creating a warm, inclusive home where residents feel valued, empowered, and supported to live their best lives.

Food & nutrition at Heathfield House

Promoting choice, enjoyment, and wellbeing

At Heathfield House, we are proud to offer high-quality meals that are both delicious and nutritionally balanced. Every dish is thoughtfully prepared on-site, using seasonal ingredients to create meals our residents enjoy and look forward to

Our regularly rotating menus are designed to cater to individual preferences, cultural needs, and specialist dietary requirements—including modified textures, fortified meals, and allergy-aware options. Resident feedback plays a key role in our menu planning to ensure everyone feels included and satisfied.

To enhance the dining experience, our mealtimes are calm, social, and respectful. Dining tables are thoughtfully presented with clean linen, clear menu displays, and supportive dinnerware to promote dignity and independence.

food and nutrition

As part of our commitment to personal choice and enjoyment, we also run a weekly takeaway evening, where residents can choose from a selection of popular local cuisines—ranging from fish and chips to Indian, Chinese, or pizza—adding variety and excitement to their weekly routine.

We believe that food is not only nourishment but also a source of comfort, joy, and social connection—and we’re dedicated to making every mealtime at Heathfield House a positive and fulfilling experience.

Features

Supportive

friendly environment

Friendly Environment

friendly environment

Technologies & Service

friendly environment

LifeStyle Team

friendly environment

24-hour care

Bedroom

bathroom

En-suite Bathrooms

fully-furnished

Fully Furnished

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Television

Our Services

At Heathfield House, we aim to provide our Service Users with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance. Our dedicated staff members will strive to preserve and maintain the dignity, individuality and privacy of all our Service Users within a warm and caring atmosphere, and in so doing will be sensitive to the Service Users ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and Service Users are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

We offer permanent and long-term placements predominantly however we can provide respite services for a minimum of four weeks.

View Our CQC Report
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Moving In

We understand that moving into Residential Care can be a very difficult and stressful time for yourself and your family, we strive to make this process as seamless and comforting as possible. We offer placements privately and local authority funded and you are welcome to visit us at any time to view Heathfield House.

We are always pleased to hear from prospective clients, please get in touch with us to register your interest for our waiting list.

If you would like to meet with the Registered Manager to discuss your options, please telephone 0208 363 1173 to make an appointment and she would be happy to assist you. Once you have discussed your requirements an assessment can be arranged where we discuss the finer details.

Once placement has been agreed with the Registered Manager and the funding authority a moving date can be arranged, we provide the necessities such as bedding, towels and toiletries etc however we encourage families to personalise bedrooms with photographs, ornaments and any other special items so the surroundings are familiar and welcoming.

You are welcome to visit your friend or relative at any time, we do not have visiting hours as we want our Residents to maintain their relationships in a way that they would at home, we understand families have a lot of commitments and want to support our Resident's networks to remain strong. Due to COVID 19 restrictions we must operate a booking system, please call ahead to schedule your visit. We also encourage pets to visit as animals provide great companionship but do ask that owners keep them on leads and under control.

COVID 19 VISITING THE HOME

  • Book visits in advance for a specific day, time and length of visit
  • Check in with the Manager on the day prior to their visit, to ensure the situation in the service has not changed
  • Be free of any COVID-19 symptoms for at least 7 days prior to the visit, as per Government guidance
  • Not be unwell on the day of their visits
  • Not be self-isolating as a result of advice from NHS Test and trace
  • Provide the necessary information required by the home at the visits (e.g. honest response to screening requirements about COVID-19 risk factors, compliance with NHS Test and Trace arrangements)
  • Comply with the infection prevention and control measures, including a temperature test, mandatory hand hygiene, the use of PPE as required and social distancing requirements, remaining in the designated visiting area
  • Ensure that any gifts brought to give to the individual they are visiting can be sanitised, in line with relevant infection prevention and control (IPC) guidance.
  • Visitors will be tested using a rapid lateral flow test on arrival. If the test results is negative then the visitor is allowed to see relative.
  • PPE and other infection control measures must be followed during the visit.
    • Removing Existing PPE.
    • Sanitizing Hands.
  • Wear provided PPE (mask, gloves and apron) and keep PPE on at all time during the visit.
  • Visitors are advised to keep physical contact to a minimum. Visitors and residents may wish to hold hands but should bear in mind that any contact increases the risk of transmission. close physical contact such as hugging and kissing can be avoided to reduce infections.
  • Staff will clean and sanitize the visiting areas after every visit.
  • The frequency and duration of the visits are at the care home’s discretion so visitors need to call the home and book appoints in advance.

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